Refund policy
If an item is unused, unworn, unwashed, and in its original packaging, we'll take it back within 30 days of the item being delivered to your door for a refund. Please allow up to 2 weeks for your refund to process.
The return shipping fee of $5.95 is the responsibility of the customer.
To start a return, log in to your account here and Request a Return.
How to Submit a return request
Click the profile icon in the store's navigation and then request a return.
- Log in to your account
- Enter your email address and click "Continue".
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Enter a six-digit verification code that was sent to your email.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
After the product is returned and inspected, you will receive a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopguineas.com.